Terms and Conditions

Disclaimer! The Terms and Conditions was translated by Google Translate, from the original Hungarian Általános Szerződési és Felhasználási Feltételek. As it may contain incorrect translations, It’s only for informational purpose.

These General Terms and Conditions (hereinafter: GTC) contain the terms and conditions for the use of the www.dizendom.com website operated by Dizendom Ltd. Commercial Services and Information Society Services Act CVIII. Act.
If you would like to use our website or wish to purchase from our products, please read our Terms and Conditions carefully and only use our website or place an order if you agree to be bound by all of our terms and conditions.

Company data

Company name: Dizendom Ltd.
Headquarters: 6800 Hódmezővásárhely, 6 Bakay Nándor Street
Tax ID: 25842245-2-06
Company Registration Number: Cg.06-09-023262
Registry Court of Registration: Court of Registration of the Szeged General Court

Business availability

Postal address: 6800 Hódmezővásárhely, 6 Bakay Nándor Street
Represented by Roland Schütz Managing Director
Email: office@dizendom.com
Phone: +36 62 682 640

Web host details

Company name: Tárhely.Eu Ltd.
Address: 1144 Budapest, 4 Ormánság Street. Hungary
Telephone: +36 1 789 2 789
Fax: +36 1 789 3 789
Email: support@tarhely.eu

Available products

The company sells 3d wall panel products.

Detailed descriptions of each product can be found under the product name pages under the "Products" tab.

The images displayed on the products are for illustration purposes only, and the company actually supplies the products with a natural primer with a paintable surface.

Price of products

The company will inform the consumer by e-mail of the exact price of the product and any discounts applied, if the consumer requests a quote.

The price of the products is in EURO and includes the sales tax. The undertaking shall also indicate in the price quotation the net price of the product, the amount and amount of value added tax and the purchase price of the product plus VAT.

The prices quoted include the cost of packaging.

The prices quoted do not include the cost of delivery. For information on the cost of home delivery, see the GTC Shipping costs menu item.


The consumer can request a quote via e-mail or in writing using the interface on the website.

The company will send the quote within 3 business days. The company sends the current text of the GTC with the quotation. The GTC can be opened, printed or saved.

The consumer may order the product on the basis of a price quotation sent by the business via email or in writing, accepting it, by email or in writing.

The order also implies acceptance of the quotation and acceptance of the GTC attached to the quotation.

Confirmation of the order

An order is considered accepted if it is confirmed by a business associate via phone or email.

In the case of telephony, both before and after the conclusion of the contract, the undertaking shall ensure that the contacting consumer is not charged any additional charge to the calling party by the provider of the electronic communications service for making the call.

The company must confirm the order immediately, but no later than 48 hours. If the confirmation is not received by the consumer within 48 hours, the consumer shall not be bound by the offer or contract. This provision shall not apply to the award of contracts solely by electronic mail or by any other means of equivalent personal communication.

The order and its confirmation shall be deemed to have been received by the business or consumer when it becomes available to him.

Where the consumer has made an offer for the conclusion of the contract, the consumer shall be entitled to withdraw the offer before the conclusion of the contract, which shall terminate the binding obligation to conclude the contract.

Terms of payment, methods

In case of wire transfer: The purchase price and the shipping cost of the products must be paid after the order confirmation, with reference to the order number (invoice serial number) indicated in the confirmation e-mail or phone, within 3 banking days from the date of sending the confirmation.

In case of pick-up: The purchase price of the products and the shipping cost must be paid in cash to the courier of DPD HUNGARY at the time of delivery.

Acceptance of products, delivery

Products can be picked up by delivery, by DPD HUNGARY courier service, or in person at a pre-arranged location at the company headquarters.

Delivery time is 2-3 business days from the time the bank transfer is credited to the bank account of the purchase price and the shipping cost.

If you choose a postpay method of payment, 2-3 business days after your order has been processed, following an email confirmation.

The product arrives from abroad, so delays may occur if the goods ordered from abroad arrive at the company later than expected. In the event of delay in delivery, the company will not be entitled to any compensation or other claim.

Shipping fees

Weight (kg) 1. zone 2. zone 3. zone 4. zone
3,01 kg - 10,00 kg 16 € 20 € 27 € 40 €
10,01 kg - 20,00 kg 17 € 21.5 € 28.5 € 43 €
20,01 kg - 31,50 kg 18 € 23 € 30 € 48 €
Zone Country
1. zone Austria, Croatia, Slovakia, Slovenia
2. zone Belgium, Czech Republic, Netherlands, Poland, Lithuania, Germany, Romania
3. zone Bulgaria, Denmark, United Kingdom, Estonia, France, Ireland, Latvia, Luxembourg, Italy, Sweden
4. zone Greece, Finland, Portugal, Spain

For orders which weight exceeds the maximum 31,5 kg/parcel, an extra shipping fee will be applied according to above table.

Cash on delivery (COD)

COD amount Fee
1 - 100 € 4.7 €
101 - 500 € 6.1 €
501 - 1000 € 7 €
1001 - 2500 € 9.4 €

Right of withdrawal

The consumer has the right to cancel the contract within 30 days without giving any reason.

The withdrawal period shall expire 30 days after the day on which the consumer or a third party other than the carrier and indicated by the consumer receives the product.

In the case of multiple products, the withdrawal period shall expire 14 days after the last product is received by the consumer or a third party other than the carrier designated by the consumer.

In the case of the supply of a product consisting of several lots or pieces, the withdrawal period shall expire 30 days from the day on which the consumer or the third party other than the carrier and indicated by the consumer takes delivery of the last lot or piece.

In the case of a contract for the regular supply of a product within a given period, the withdrawal period shall expire 8 days from the date on which the consumer, or a third party other than the carrier and indicated by the consumer, takes over the first product.

If you wish to exercise your right of withdrawal, you must send a clear statement of your intention to withdraw (eg by post, fax or electronic mail) to one of the following addresses:

By post: Dizendom Ltd., 6800 Hódmezővásárhely, 6 Bakay Nándor Street
Fax: +36 62 249 393
By email to: office@dizendom.com

In the event of withdrawal, the consumer may also use the following model withdrawal form to make his declaration:

Withdrawal statement template

(fill in and return only if you intend to cancel the contract)

Addressee: Dizendom Ltd., 6800 Hódmezővásárhely, 6 Bakay Nándor Street

Fax: +36 62 249 393
E-mail: office@dizendom.com

I, the undersigned, declare that I am exercising our right of cancellation / termination in respect of the contract for the sale or provision of the following product (s):

Date of contract / date of acceptance: (With the appropriate markings, the date of conclusion of the contract or, if there is already an acceptance, must be given)

Name of consumer(s):
Consumer(s) address:


The consumer may send a sample of the withdrawal statement or provide another statement clearly indicating his intention to withdraw. If the consumer so decides, the business shall acknowledge receipt of the withdrawal notice to the consumer without delay on a durable medium (such as an email).

The consumer shall exercise his right of withdrawal within a reasonable time by sending his statement of withdrawal before the expiry of the time limit indicated above.

Legal effects of withdrawal

If the consumer withdraws from the contract, the business shall reimburse any compensation, including transport costs, excluding any overheads incurred by the consumer as soon as possible and no later than 14 days after receiving the consumer's notice (a) the refund shall be made using the same method of payment as that used for the original transaction, unless the consumer explicitly consents to another mode of transport; this method of reimbursement does not entail any additional cost for the consumer.

The refund may be withheld by the business until the product has been returned or the consumer has proved that it has been returned: whichever is the earlier.

The consumer must return or return the product to the business without undue delay, but not later than 14 days after notification of the withdrawal. The deadline is deemed to be met if you send the product before the 14 day deadline has expired. The direct cost of returning the product is borne by the consumer.

The consumer shall only be liable for any depreciation in the product which results from use in excess of its use as necessary to determine the nature, characteristics and functioning of the product.

Disclaimer and product warranty

Products sold by the Contractor are warranted to the extent permitted by law.

The warranty does not cover improper installation, use, surface treatment, etc. of the products. errors.

1. Supplies Warranty

In the event of a defective performance of the business, the consumer may enforce a warranty claim against the business in accordance with the provisions of the Civil Code.

The consumer may, at his option, have the following warranty claims:

(a) may require repair or replacement, unless the choice of the right of replacement is impracticable or would incur a disproportionate additional cost to the business, having regard to the value of the service in good repair, the seriousness of the breach and harm to the consumer; obsession

(b) may require a proportionate reduction in the consideration, repair the defect itself at the expense of the undertaking, or repair the contract if the undertaking has not undertaken to repair or replace it, within a reasonable time, in the best interests of the rightholder; , or if the consumer's interest in repair or replacement has ceased.

There is no room for withdrawal due to a minor error.

The consumer may switch from one of his chosen consumable warranty rights to another. You must pay the cost of the transition to the business unless there is a business reason for the transition or otherwise.

The consumer shall be required to report the defect immediately after discovering it, but no later than two months from the discovery of the defect. However, the consumer may no longer enforce his right to a warranty claim beyond the two-year limitation period for the performance of the contract.

The consumer can enforce his warranty claim against Dizendom Ltd.

2. Product Warranty

In the event of a defect in the product, the consumer may require the manufacturer to remedy the defect in the product, or, if repair is not possible within a reasonable period of time and without prejudice to the interests of the consumer, replace the product. A product is defective if it does not meet the quality requirements of the product when it is placed on the market by the manufacturer or does not have the characteristics described by the manufacturer.
For the purposes of this Chapter, the manufacturer and the distributor of the product shall be deemed to be the manufacturer.
The manufacturer shall be exempt from product liability if he proves that:
(a) the product was not manufactured or marketed in the course of its business or self-employment;
(b) at the time of the placing on the market of the product the defect had not been recognised according to scientific and technical knowledge; obsession
(c) the defect of the product was caused by the application of a legal or regulatory requirement.

In the event of replacement, the manufacturer shall be liable for the replacement product and for the repaired part of the product under repair.

The consumer shall notify the manufacturer of the defect immediately after discovering the defect. Any defect communicated within two months of the discovery of the defect shall be deemed to be communicated without delay. The consumer is liable for any damage resulting from delay in communication.
The manufacturer shall bear the warranty for two years from the date on which the product was placed on the market by the manufacturer. The expiration of this period shall result in forfeiture of rights.

Due to the same defect, the consumer cannot enforce a claim for a product warranty and a product warranty at the same time, concurrently. However, if the Product Warranty Claim is effectively enforced, the Warranty Claim on the replaced Product or part, as applicable, may be claimed against the Manufacturer.

Customer service

The consumer can remain in contact with the business, even after the sale, through the contact details under the business address.

Complaint handling

Complaints about the operation of the entrepreneur's website and the marketing of products on the website may be enforced by the consumer at the contact details of the business listed under business details.

Behaviour codex

The company does not have a code of conduct under the Act against the prohibition of unfair commercial practices against consumers.

Data handling

Our company respects the personal information of our customers. The enterprise is governed by Act CXII of 2011 on Information Self-Determination and Freedom of Information when handling data. and the CVIII of 2001 on certain aspects of electronic commerce services and information society services. shall act in accordance with the provisions of Act.

The company's privacy policy can be found here. Acceptance of the GTC also means the acceptance of the data management regulations.

Disclaimer of content of the website

Dizendom Ltd., as the operator of www.dizendom.com, declares that it is responsible for the content of the website in accordance with the law.

The operator makes every effort to ensure that the content of the website complies with the applicable law and does not violate the law or the rights of any other person.

However, the operator shall not be liable for any unauthorised disclosure of unauthorised content resulting from unauthorised attacks or for any unforeseeable external reason. The company reserves the right to make mistakes and is not responsible for the resulting problems.

Dispute Resolution

In all cases, the business shall endeavour to investigate and remedy the consumer's complaint as quickly as possible. The business shall endeavour to settle out of court disputes between the business and the consumer.

The consumer shall have the option of settling a dispute between the consumer and the business for the purpose of out-of-court settlement of disputes concerning the quality, safety, application of product liability rules, quality of service and the conclusion and performance of the contract between the parties. If this attempt is unsuccessful, and in the event that it is unsuccessful, contact the Conciliation Body at Csongrád County Chamber of Commerce and Industry to ensure the simple, expeditious, effective and cost-effective enforcement of consumer rights:

Csongrád County Conciliation Board
Address: 6721 Szeged, 8-12 Paris Avenue.
Phone number: +36 62 554-250 / 118 extensions
Fax number: +36 62 426-149
Email Address: bekelteto.testulet@csmkik.hu

The primary purpose and function of the free arbitration procedure shall be to attempt to resolve the dispute between the consumer and the business organisation on the basis of an amicable settlement, if this is not practicable, in order to settle the matter quickly, effectively and easily.

The company and the consumer stipulate the application of Hungarian law and the jurisdiction of the Hungarian courts, authorities and other bodies in the event of any dispute.

The company and the consumer, depending on the value limit, stipulate the exclusive jurisdiction of the Hódmezővásárhely District Court and the Szeged General Court to settle their property litigation.

Terms and conditions of terms and conditions of use

The consumer can download and / or save these terms and conditions by clicking here.

Miscellaneous provisions

The language of the GTC and the contract between the company and the consumer is Hungarian.

The contracting parties may derogate from the provisions of the GTC in the case of individual orders and contracts, however, the derogation shall not contain any clause less favourable to the consumer.

In matters not regulated by the present GTC, the Civil Code. 45/2014 on the detailed rules of contracts between consumers and businesses (II.26.) Korm.r. rules apply.

The company reserves the right to modify the GTC at any time. The company publishes the current GTC in its downloadable and stored form on its website and sends it to the consumer in case of a quotation. In case of dispute, the text of the GTC sent as an attachment to the quotation shall always prevail.

Contracts concluded between the company and another company for the sale of products sold by the company are unique in each case and are not subject to these GTC.

Hódmezővásárhely, Jan 15, 2020
Dizendom Ltd.